Virtual PBX: Virtual PBX can be set up without the need for expensive hardware or complicated software. Simply choose a local or toll-free number, or keep the one you have, customize your greetings and voicemail, and start taking calls right away.
Extension Dialing: With extension dialing, you can set up extensions for each of your employees, allowing them to easily make calls with each other and transfer lines as needed. This feature is quite useful for companies with multiple locations or remote employees.
Call Queues: If you have high-volume incoming calls, you can use our call queue feature to ensure that each call is answered promptly and politely. Callers can be placed on hold with music or a personalized message while they wait for an available representative.
Don’t make them wait too long, though!
Call Recording: Our call recording feature allows you to record calls for quality assurance, training, or compliance purposes. You can choose to make records of specific calls or unique extensions, and the recordings can be accessed and played back through the 3CX web client.
SMS: With our SMS feature, you can send and receive text messages from your business phone number, making it easy to send offers, take help desk requests or even schedule meetings with customers and colleagues on the go.